Frequently Asked Questions
Find answers to common questions about our services
Categories
Hotel & Boarding Questions
If the kitten still completely relies on milk, the answer is no. However, if the kitten has started weaning (transition to solid food) which should begin at around 3 to 4 weeks of age, then the answer is yes.
No, cats have to be vaccinated prior to boarding.
• Cat food (to prevent him from getting diarrhea due to sudden change of food)
• Cat toys (for him to play in his room)
• An article of owner's clothing or bedding from home (for him to get comfortable easily)
• Cat toys (for him to play in his room)
• An article of owner's clothing or bedding from home (for him to get comfortable easily)
Yes, but make sure to take him to the veterinarian first for a check-up and give him medicine prior to boarding.
No, instead you are advised to board your cat at a veterinary clinic.
Yes, it is normal. It takes some time for a cat to adapt to his new surroundings and accept a new routine.
Grooming Questions
Firstly, ensure that your cat's diet is healthy and suitable. Then, take him for grooming to figure out if he is infested with fleas or infected with fungus. Lastly, take him to the veterinarian for a further check-up.
• If the cat lives in a multi-cat household, all the other cats need to be on a flea medication as well.
• Separate the flea infested cat from other cats.
• Gather all bedding and fabrics that the infested cat may have come in contact with and wash them in hot water. Then, vacuum all the areas that the cat may have been to, to suck up flea eggs.
• Separate the flea infested cat from other cats.
• Gather all bedding and fabrics that the infested cat may have come in contact with and wash them in hot water. Then, vacuum all the areas that the cat may have been to, to suck up flea eggs.
No, but cat fleas can bite us, causing itchiness and skin redness.
Clean the ears with a wet tissue or simply send him for a grooming session at Catswell.
An unhealthy diet, poor health or an undetected disease are the possible causes for a cat to experience facial alopecia. Frequent scratching can also cause a cat to lose hair around that area, so it is advised to take him to the veterinarian for a check-up.
Yes, only if the brand used is Frontline, as it is veterinarians' top recommendation.
No, it can lead to stress, possibly leading to miscarriage.
Yes, only if is within our capability. If the cat gets too over protective, we will not proceed with grooming.
No, it may lower the kitten's body temperature, which can possibly cause him to fall sick.
Cat Care Questions
The cat has to weigh at least 1 kg and should be at least 3 months old.
Until the age of 10 years and above. It depends on the cat's health status and suggestion from the veterinarian.
Yes, to prevent life threatening diseases.
Yes, because cats heavily rely on kibbles for a healthy diet.
If the newborns are still alive, it should be 2 months after labour. If there are no newborns (miscarriage or died), then the mother can be neutered right after labour.
Yes, but it must be according to the visiting hours.
Yes
The cat was most probably neutered when he was already grown up, so it may take some time to eliminate this behaviour.
The cat was most probably neutered when he was already grown up, so it may take some time to eliminate this behaviour.
Keep your cat indoors and avoid movement to encourage fast healing.
No
For the time being, no.
Yes, it is mandatory. This is to strengthen their immune system against serious and fatal infectious diseases.
Yes, but only as additional food, not as their main diet.
Cat Transfer Questions
He will be alone.
Click on the link provided in the website or our Instagram bio.
Yes
Yes, it is run by Catswell.
If you require an extra carrier, do inform our staff early.
Yes
Yes